[VOIPSA Best Practices] Best Practices document structure set - next question: are these the appropriate areas?

[Greg Scallan]

Regarding quality assurance, I think it goes back to how much the target
audience of the BP cares about that topic.  Your list below does not
include personnel responsible for operating and monitoring a VoIP
service and so I agree that QA is not a major concern for your listed
audience.  However, I do think the target audience should include such
personnel and they would care greatly about best practices for ensuring
the security of their network.  There are many products and existing
BP's that cover this topic in general for IP networks, but VoIP adds an
additional complexity, especially in the category of media jitter,
latency and packet loss and its impact on services (especially that of
recognition). 

 

Probably more importantly right now is documenting and agreeing on who
exactly the target audience of this BP is.  That would help us identify
the importance (and hence substance) of each section as it pertains to
the listed consumers.

 

greg



 

we're trying to create a document that hits these audiences: 

*	End customers trying to understand how best to secure their
systems. 
*	Security professionals looking for a security baseline for VoIP
systems. 
*	System administrators, technicians, students and others looking
to enter into working with VoIP systems. 
*	Press/media who want to understand how VoIP systems can be
secured. 

[insert from other email]

11.  Interesting point.  Certainly "availability" is a security concern
and *part* of that relates to quality assurance.  But I don't know how
far we want to go down that road... we want to focus on helping people
understand how to have a *secure* VoIP system, but not necessarily
instructing them on how to have one with *excellent* audio quality.   

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