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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Regarding quality assurance, I think it goes back to how much the
target audience of the BP cares about that topic. Your list below does
not include personnel responsible for operating and monitoring a VoIP service and
so I agree that QA is not a major concern for your listed audience.
However, I do think the target audience should include such personnel and they
would care greatly about best practices for ensuring the security of their
network. There are many products and existing BP’s that cover this
topic in general for IP networks, but VoIP adds an additional complexity,
especially in the category of media jitter, latency and packet loss and its
impact on services (especially that of recognition). <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Probably more importantly right now is documenting and agreeing on who
exactly the target audience of this BP is. That would help us identify
the importance (and hence substance) of each section as it pertains to the
listed consumers.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>greg<br>
<br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'>
<p class=MsoNormal><font size=2 face=sans-serif><span style='font-size:10.0pt;
font-family:sans-serif'>we're trying to create a document that hits these
audiences:</span></font> <o:p></o:p></p>
<ul type=disc>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>End customers trying to understand how best to
secure their systems. <o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Security professionals looking for a security
baseline for VoIP systems. <o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>System administrators, technicians, students and
others looking to enter into working with VoIP systems. <o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:windowtext'>Press/media
who want to understand how VoIP systems can be secured. </span></font><o:p></o:p></li>
</ul>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>[insert from other email]<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.25in'><font size=2 face=sans-serif><span
style='font-size:10.0pt;font-family:sans-serif'>11. Interesting point. Certainly
"availability" is a security concern and *part* of that relates to
quality assurance. But I don't know how far we want to go down that
road... we want to focus on helping people understand how to have a *secure*
VoIP system, but not necessarily instructing them on how to have one with
*excellent* audio quality. </span></font> <o:p></o:p></p>
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