[VOIPSEC] Odd e911 VoIP Regulatory Question
carlos at televolve.com
Thu Jan 29 01:56:49 GMT 2009
> On Jan 28, 2009, at 4:54 PM, Dustin D. Trammell wrote:
> If he's disconnecting them due to nonpayment, I would argue that it's
> safe to say that they are no longer a customer. You left off the second
> half of that bullet point. Here it is in it's entirety:
That's a very logical argument. However, many huge lawsuits have
drained a lot of money from defendants with a logical defense. The
question here is two-fold in my opinion: What am I legally required to
do, and what should I do to cover my butt?
We have not yet had to disconnect a customer for non-payment, but this
discussion has pointed out the need for us to at least include language
in our contract that specifies that we will not carry 911 calls if a
customer is disconnected for any reason.
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