[VOIPSEC] Odd e911 VoIP Regulatory Question

[Carlos Alvarez]

> On Jan 28, 2009, at 4:54 PM, Dustin D. Trammell wrote:
> 
> If he's disconnecting them due to nonpayment, I would argue that it's
> safe to say that they are no longer a customer.  You left off the second
> half of that bullet point.  Here it is in it's entirety:


That's a very logical argument.  However, many huge lawsuits have 
drained a lot of money from defendants with a logical defense.  The 
question here is two-fold in my opinion:  What am I legally required to 
do, and what should I do to cover my butt?

We have not yet had to disconnect a customer for non-payment, but this 
discussion has pointed out the need for us to at least include language 
in our contract that specifies that we will not carry 911 calls if a 
customer is disconnected for any reason.