[VOIPSEC] Best practices: responding to the "809 scam" and similar

[James Sewell]

This is my first post so let me introduce myself and my company:  We are
Westman Communications Group, a regional ISP, cable company, and now
CLEC operating in Brandon, MB, Canada.  We recently started offering
residential phone services and will be branching out to business
services later this year.  I am the phone switch system administrator.

My CFO has glommed onto the whole 809 scam thing over the weekend.  He's
concerned about bad things happening if one of our subscribers ever got
a scam email and fell for it, making a call and racking up huge charges.

No matter how much I reassure my CFO and Director of Tech Ops that these
scams are nothing for us to worry about, they still want to hear it from
someone outside the company.  I did show them some verbiage from Snopes
to reassure them that the dire warnings are all out of proportion to the
scam itself.

So are there any "canned answers" to these concerns?


James Sewell
Network Analyst
Westman Communications Group
sewellj at westmancom.com